Pre-purchase FAQs
for gym owners

Switching is much easier than most expect. Our onboarding team handles the heavy lifting, including data migration and setup, so you are not rebuilding your business from scratch. We guide you step by step to make sure everything transitions smoothly for both your staff and your members.

We take data integrity seriously and work to securely transfer your member information, including contact details, billing records, and membership status. The goal is to keep everything intact so your business continues running without disruption.

In most cases, yes. We can import member profiles, billing details, and key account information. Some limitations can depend on your current system, but we will clearly explain what transfers and make sure you are set up properly moving forward.

No. We plan the transition carefully so billing cycles and member access continue without interruption. Your members will not notice a disruption and your staff can keep operating as usual.

Most facilities are set up within a few days to a couple of weeks, depending on complexity. If you are opening a new gym, we can align the setup with your opening timeline so everything is ready when you launch.

Yes. Billing is fully automated. You can set up recurring memberships, fees, and schedules, so payments run consistently in the background. The system also handles retries and member notifications, which reduces manual follow-up.

Processing rates are competitive and depend on your setup and volume. We keep pricing transparent so you know exactly what to expect. Our team can provide a custom breakdown based on your facility.

In many cases, we recommend using our integrated processing because it allows for better automation and support. That said, we can review your current setup and help you decide what makes the most sense for your business.

The system automatically retries failed payments and notifies the member to update their billing information. You can also restrict access for past due accounts, which helps you recover revenue without chasing payments manually.

We provide the tools and documentation you need to respond quickly. Billing records, signed agreements, and access logs all help support your case and improve your chances of resolving disputes successfully.

Members receive secure access credentials such as a key fob, card, or mobile QR code access. When they scan in, the system checks their account status and grants or denies entry instantly without staff involvement.

Yes. If a member is past due, access can be restricted automatically until their account is brought current. This helps protect your revenue without requiring uncomfortable conversations.

We provide access control hardware designed specifically for gyms. Installation is straightforward, and we guide you or your installer through the process to make sure everything is set up correctly.

Yes. The system is designed for reliability, and door access can continue functioning during temporary internet outages depending on your configuration.

Yes. You can manage access, view activity, and make updates remotely, giving you full control of your facility from anywhere.

Yes. Members can manage their accounts, update billing information, make payments, and stay connected with your gym directly from their phone. This improves convenience and reduces front desk workload.

The platform is designed to be intuitive, so most staff members get comfortable quickly. We also guide your team through three dedicated software training sessions before they are fully autonomous, so no one is left guessing. In addition, we offer live, state-side customer support to help you every step of the way, both during on-boarding and long after you are up and running.

Yes. Member management, billing, access control, and reporting are all centralized so you are not juggling multiple systems.

You have access to real time reports on revenue, memberships, attendance, and more. These insights help you understand your business and make better decisions.

Yes. Automation reduces missed payments, access control enforces accountability, and reporting helps you make informed decisions. Together, this leads to more consistent revenue and better member retention.

Yes. Everything can be completed digitally, which makes sign ups faster and more convenient for your members.

The more employees you have, the more we don't charge per seat! We can also customize user roles.

Unlimited

In many other gym softwares, you have to cancel and re-enroll them. In Gym Insight, just click the edit button on their customer profile and select a new membership type. Select the customer's new membership and hit rewrite and sign.

Create your membership Promo. After it is completed, simply click on the link icon or the QR code Icon to generate a QR code and POST!