Once you click on the complete button next to a task, you will see the task details as well as the account holder information. You complete a task by logging the follow-up action that you took, such as: calling, mailing, or wishing happy birthday and entering a resolution, such as: paid in full, scheduled a follow-up call, or didn’t make contact.
In this way, you will have a comprehensive history of member and account contacts at your fingertips. When the inevitable member support situation arises, you will be able to show that member every instance and date that your business contacted them and what was said or what the outcome was. This feature is a powerful tool in keeping members happy and keeping payments flowing.