Uncancel a Member

 

It’s very common for a formerly cancelled member to want to reactivate their membership. Perhaps it’s a spouse that stopped using your facility for a while but now wants to rejoin. With Gym Insight, reactivating a formerly cancelled member is easy! Follow these simple steps:

Start by searching for the account of the cancelled member.

Search for the account of the cancelled member.

 

 

Next, scroll down to the Members section of the account overview screen and click the show cancelled members button.

Click on show cancelled members in the members section of the account overview.

 

 

This will show the cancelled members on the account. Click the view button next to the member you want to uncancel.

Click view next to the member you want to uncancel.

 

Now, click on the uncancel button.

Click on the uncancel button.

 

 

You will be shown a confirmation screen informing you that once you reactivate member, you should also issue the member a new key.

Click reactivate.

Message tells you to issue a new key for the member. Click reactivate.

 

 

Finally, you will be given a confirmation that the member has been reactivated. You can disable the original key and re-issue a new key if needed. If the payment amount for the account changes, be sure to edit the account and update the payment amount to match the new rate.

You can disable the original key and re-issue a new key if needed.